About the Client_

VICTORIA Insurance is a company of the SMA Group, founded in 1859 and today one of the most solid Groups at European level and leader in the construction and property insurance sector in France.

Following the motto that “The secret of a great VICTORIA lies in the work of a great team”, its talents are the center of all its activity, so internal communication is of fundamental importance.

The Challenge_

But the company was faced with some constraints regarding the existing Intranet and defined three main objectives for the change:
No longer having a technological solution based on an outdated architecture, without adequate technical support and with unnecessary costs;
Gaining agility and autonomy in content management, including timing, format and type of information;
Strengthening the proximity in time and form between content, VICTORIA population and organization.
To address all these requirements and launch its new Employee Portal, the decision fell on Diggspace – a SaaS platform for rapidly creating state-of-the-art Intranets.

The Solution_

The Employee Portal is the new VICTORIA Seguros virtual space developed based on Diggspace, providing cross-purpose content for employees and allowing greater interactivity between all, regardless of their geographic location.

During the implementation process, “all essential information was migrated from the previous solution, along with the creation of new contents and the improvement in accessibility and navigability, making them more appealing in presentation and with a closer approach and clarity in its form and content. The operating logic of an intranet as the main vehicle for internal communication was also maintained, but now with a major upgrade in the integration between Employees, Content Managers and the Company”, highlights Alberto Bento, Director of Human Resources, Organization and Logistics at VICTORIA Seguros.

The new Employee Portal became an effective means of internal communication that everyone values and accesses daily (100% of employees).

Main functionalities implemented from Diggspace:

Whenever an employee logs in for the first time, the browser automatically opens the doors to the new Portal.
Each employee has a welcome message and a homepage customized according to their preferences in the applications they use most on a daily basis.
Each employee receives by email all the subscribed news and others specifically related to his/her profile and interests.
Search box for quick access to any information contained in the portal.
Aggregator Channels Menu that simplifies navigation by themes.

E-learning channel where content built in-house is regularly available, allowing employees to adapt their learning to their real needs, whenever and wherever they want.
Shortcuts for immediate viewing of what is most recent and relevant on the homepage, as well as on the various channels, allowing different browsing experiences according to each person's preference.
Possibility of reactions and comments to publications, as in social networks, including tagging colleagues, who will be immediately notified.
Integration with Microsoft Teams for easy collaboration.
Support for different content formats, including videos and podcasts.

Key Use Cases_

Relevant Content Distribuition

VICTORIA Seguros leverages channels to organize and prioritize content that is relevant for the company and its people. This content is created in an agile and autonomous way and distributed in various formats and types of informtion.

Proximity & Culture Strenght

VICTORIA Seguros tailored Diggspace to strengthen their culture and promote a more close collaboration and proximity of its people.

Growth & Knowledge Sharing

VICTORIA Seguros uses the learning hub as training module to expand the team's knowledge. They centrally create, monitor, and share online courses. The content is built in in collaboration with employees.

The Result_

Despite its recent implementation, the results are already very visible. The new solution has enabled very significant gains in efficiency and allowed closer and more accessible communication with all VICTORIA employees from a single centralized location, avoiding the high load of emails that existed. The new portal is now the gateway to VICTORIA's working area and the meeting point for all the company's employees.

Regarding the future, the evolution of the portal is something that will happen progressively, not only because of the feedback we are already receiving and the learning that we will do in its use but also because there are already new phases planned, just waiting for everyone to become familiar with the platform. This is a step that we consider very important in terms of our ability to streamline internal communication and corporate collaboration.

Alberto BentoDirector of HR, Organization and Logistics @ VICTORIA Seguros.