Coimbra Hospital Center accelerates digital transformation with the implementation of a new generation intranet

Creating a common digital atrium, gaining autonomy in content management and promoting greater collaboration between teams were the main goals of implementing Diggspace. The future lies in continuing to accelerate digital transformation in Health. Aimed at a universe of 8000 employees, the new intranet involved the initial integration of over 4500 documents, 650 articles, 180 channels and 40 apps.

The Challenge 

Coimbra Hospital Center (CHUC) needed to update its previous Intranet, as it involved complex maintenance, presented security risks and had usability problems. In addition, there was great difficulty in managing content in an autonomous and decentralized way. 

It was, therefore, essential to modernize the digital workspace and provide an environment that promotes interaction within and between teams, in order to also leverage existing tools and collaborative work. 

“There was the challenge of creating a common, collective space for communication and involvement of our professionals, in which institutional content could be centralized, such as information, Board deliberations, internal regulations, news, events and training, and that would function as a digital atrium for all employees, as a space for integration”, explains Rosário Reis, Hospital Administrator, Coordinator of Digital Transformation at CHUC. 

All of this would also contribute to raising the organization's levels of resilience, allowing it to better respond to situations such as mass remote/hybrid work or possible cyber attacks.

The Solution

The solution adopted was Diggspace, a SaaS platform for the rapid creation of state-of-the-art Intranets. As a modern & digital workplace, it works as a meeting point, a place to share information and involve the entire team, allowing to manage all types of content autonomously and providing an excellent user experience, both in terms of backoffice and frontoffice. 

“Diggspace was presented as a ready-to-use solution that met our functional and organizational requirements. As a product available in a SaaS (Software-as-Service) model, we didn't even have to worry about infrastructure and maintenance, since these components are included in the licensing agreement. Additionally, since the first conversations, it has proved to be a close partner, capable of understanding the health context and addressing our challenges”, says João Gomes, Project Manager of the Technology and Information Systems Service at CHUC. 

Among the main features of the solution are the work panel (dashboard), notification area, learning center (e-learning), employee recognition, ideation laboratory, directory of employees and contacts, directory of applications, automatic newsletters, integrated search and analytics. 

It includes several native integrations with Microsoft 365, Azure AD and Teams, and has advantages such as fast startup (ready-to-use product), simple administration and configuration (frontend), easy content management (accessibility to all information, permanently updated), full availability (anytime, anywhere – for all employees, with or without a workspace, inside or outside the premises/cloud), multichannel access (desktop and mobile), security and scalability. 

The initial content loading took two weeks and the solution was instantly available, as it is a Cloud product. 

The project involved implementation, monitorization, consulting, training, process dematerialization, support and maintenance (preventive, evolutionary and corrective).

The Results

The greatest benefits achieved by CHUC were the better involvement and proximity of its people, permanently updated and accessible information, work tools at a click distance, a more collaborative environment, and acceleration of the transformation and digitalization of the way of working - making it possible to successfully address any model (face-to-face, remote or hybrid). 

“We are very happy with this partnership. They challenged us to adopt new collaboration practices, such as remote workshops, and to accelerate the dematerialization of internal processes. They stimulate change by proactively proposing alternatives and finding solutions to the problems we share. We feel a lot of availability, alignment and convergence”, highlights João Gomes.

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