According to an article from Harvard Business Review, there are 5 steps that can be taken to empower frontline workers within a company.

At Diggspace, we are strong advocates of organizational openness and inclusiveness, striving to transform companies into united fronts of cooperation.

Therefore, we proudly endorse the following five steps for empowering frontline workers:

1. Leadership:

It is crucial for top management to actively buy into and demonstrate support for frontline empowerment, as it requires significant organizational change. How does your company's leadership currently support frontline workers? We would love to hear your thoughts in the comments.

2. Data:

A data-driven culture must be an integral part of the corporate strategy. How is your company utilizing data to empower frontline workers? Share your experiences or any insights in the comments below.

3. Governance:

Security and governance should be incorporated into new processes to provide frontline workers with both autonomy and controls. How does your company balance autonomy with governance for frontline employees? Let us know in the comments.

4. Training:

Training should be prioritized, not only to teach workers how to use new technology tools but also to guide them on how to effectively apply the insights provided by these technologies. How does your company approach training for frontline workers? Share your best practices or challenges in the comments.

5. Facilitators:

Frontline managers and supervisors play a crucial role in empowering frontline employees. They also need to be equipped with new tools and training to effectively support and empower their teams. What strategies or tools does your company provide to frontline managers and supervisors? We would love to hear your thoughts in the comments section.

We invite you to share your experiences, insights, and comments on how your company empowers frontline workers. Let's engage in a discussion on how we can collectively foster a culture of empowerment in the workplace. As we continue to strive for organizational openness and inclusiveness, your input is valuable to us.

Source: The New Decision Makers, Harvard Business Review, 2020

Five steps to empower your frontline workers